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Useful Links

We offer a number of Useful Links, enhancing the service we provide and giving you access to a range of additional related services.

Bayliss & Cooke
Bayliss & Cooke is Staffordshire’s leading independent insurance broker, offering a complete range of insurance solutions to clients throughout Stafford and the Midlands.
Link: www.baylissandcooke.co.uk



Bradtech
Bradtech supplies parts, spares and components to bus, coach, caravan, motorhome, narrowboat and special purpose vehicle users and builders.
Link: www.bradtech.ltd.uk



Coach Drivers Club
The Coach Drivers' Club, also known as the CDC, has been supporting professional drivers at the heart of the coaching industry for over 30 years.
Link: www.coachdriversclub.com


 
Confederation of Passenger Transport UK
The Confederation of Passenger Transport UK (CPT) is recognised by Government as the voice of the bus and coach industry, and the focus for consultation on national and international legislation, local regulations, operational practices and engineering standards.
Link: www.cpt-uk.org/



Department for Transport
We work with our agencies and partners to support the transport network that helps the UK’s businesses and gets people and goods travelling around the country.
Link: www.gov.uk/government/organisations/department-for-transport



Disability Discrimination Act 1995 - Coach & Minibus Accessibility Regulations
The National Archives is the official archive and publisher for the UK government. We are a centre of expertise in every aspect of creating, storing, using and managing official information.Link: www.legislation.gov.uk/browse



Driving Standards Agency
We improve road safety by setting standards for driving and motorcycling, and making sure that drivers, vehicle operators and MOT garages follow roadworthiness standards.
Link: www.gov.uk/government/organisations/driver-and-vehicle-standards-agency



Driver Vehicle & Licensing Agency
We’re the Driver and Vehicle Licensing Agency (DVLA) holding over 47 million driver records and over 39 million vehicle records.
Link: www.gov.uk/government/organisations/driver-and-vehicle-licensing-agency



Financial Conduct Authority
The FCA, previously known as the FSA, is a government body that exists to regulate financial services to ensure the integrity of the market.
Link: www.the-fca.org.uk/



Health & Safety Executive
Provides a new regulatory framework for work place health and safety in Great Britain.
Link: www.hse.gov.uk/index.htm



Traffic Commissioner
The Traffic Commissioners are appointed by the Secretary of State for Transport and have responsibility in their area for, the licensing of the operators of heavy goods vehicles (HGVs) and of buses and coaches (public service vehicles or PSVs), the registration of local bus services and granting vocational licences and taking action against drivers of HGVs and PSVs.
Link: www.gov.uk/government/collections/traffic-commissioners-publications--2



Complaints
As part of our commitment to provide a high quality service we have a formal complaints procedure.  We will always endeavour to give you the highest standards of service but please be aware that should you ever have cause to make a complaint, it can be made by any means to our Managing Director, Mr Jonathan Edwards at our registered office St Johns House, Weston Road, Stafford, ST16 3RZ.

Telephone 01785 212424
Fax 01785 212252
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

An acknowledgement will be sent to you within 5 working days.  If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS).   Further information is available by calling the FOS on 0800 023 4567 or at www.financial-ombudsman.org.uk. Lloyd’s policyholders, who have a complaint regarding their insurance, can contact Lloyd’s directly by:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 020 7327 5693
Fax: 020 7327 5225

Or in writing to: Complaints, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent ME4 4RN. Information about Lloyd’s complaint procedures can be found by clicking here.